Returns & Exchanges

At Novus Shoes, we want you to step out in confidence, which is why we offer a seamless 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't perfect or you've changed your mind, we are committed to ensuring your shopping experience is effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Footwear

  Place the unworn shoes in their original brand box and secure them inside a shipping mailer to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.