Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine the right shoe size for me?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return and exchange policy?

Novus Shoes offers a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may incur a small processing fee.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your footwear sooner.

Are Novus Shoes made from sustainable materials?

We are committed to ethical fashion. Many of our collections feature eco-friendly materials, including recycled polyesters and responsibly sourced leather. Check the product descriptions for specific material details.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.